Frequently Asked Questions
Can I supply my own garments?
Customer supplied garments are responsibility of the customer. If a customer is dissatisfied with the decoration, we will happily reprint the job, but the garments are not replaced by Printd. If the customer chooses to source garments through Printd, it will carry a charge; printing will be done at no cost to the customer.
What is your return policy?
Because all orders are customized, we do not allow any returns. If a customer is dissatisfied with their decoration, and it does not resemble (within a reasonable limit) the digital proofs, we will reprint your order at no additional cost, provided that the original garments are returned. We will provide a full refund on any stained, damaged, or incomplete garments.
Do you provide printed samples?
Due to the time and cost involved in the production of a single piece, we do not provide printed samples (if screen printing is the decoration method). Samples can be prepared at a cost to the customer and will delay the turnaround time of the final order. If you’re placing an embroidery order, we can provide a swatch of your design; it will carry an additional cost. Digital proofs are provided with each order, and we assure that prints will resemble the proof as close as possible.
Can I see how my print will look before ordering?
Proofs are provided before orders are confirmed and payments are made. The digital proof provides a visual representation of the design, size, and placement of the artwork. It should be noted that digital proofs are approximations of the final printed product as designs may appear larger or smaller on some pieces depending on the size of the garment. Also, due to differences in screen calibrations, colouring on the proof may appear different than the final printed piece. We match colours as closely as possible but it should be noted that different digital colour systems (CMYK, HEX, RGB) do not convert at 100% accuracy to printing colour systems (Pantone, thread colouring). Furthermore, the appearance of the same print colour on one garment colour compared to another can vary.
Can I have different style of clothing in my order?
You may have different styles of clothing within the same order, but colouring must remain the same. This is because the same print process will differ depending on the colour of the garment. The size and colour of the artwork must remain the same on all garments.
Can I make changes to my order after it’s been approved and invoiced?
Once an order has been approved and invoiced, we cannot make changes. It is important to ensure all quantities and sizes are accurate when the order is placed.
I made an order and it’s been approved. Can I add additional pieces?
Once an order is approved and invoiced, we cannot add or remove sizes. Additional pieces will be treated as a new order and will be priced accordingly. For example, if a twelve (12) shirt screen printing order is made, and you wish to add an additional piece, that item will not be screen printed and will be decorated using our direct-to-garment or vinyl print methods.
Can I cancel an order?
Once an order has been approved and invoiced, it cannot be cancelled.
I would like a sample of the shirt I wish to decorate. Is that possible?
Absolutely! We can order blank samples on most of our products.